416 894 1020 416 894 1*** show
My top skills
Guest Experience and client retention strategies and vision, Project/Performance Management, Committed to Continuous Improvement, Business Process Improvement, Business Development, Strategic Planning, Project Management, Recruiting and Coaching a large team, Team Mentorship, P&L Management, Presentation and Delivery and SOP and KPI execution and initiatives for 174 locations across the country. I Manage performance gaps and barriers, track and record and work through resolutions, Project business Management, seek and leverage technology to improve overall performance by using metrics and analytics for data driven decision making.
I have lived on three continents, learning my third language and my second musical instrument. I have been a competitive runner and cyclist for almost my entire life. I have competed in world class events and continue to train (6 to 7 days a week). I enjoy being healthy, fit and exude this high energy lifestyle to all my friends and co-workers. I have raced my bike across France over the entire length of the Grand Alps as well the Pyrenees. Last year I raced over the Italian Dolomites across Italy. I have climbed Mt. Kilimanjaro in Africa (6000m) and hiked the Himalayas (Asia), as well Machu Picchu in the Andes (South America). I am also an avid photographer since the age of 8 and have sold prints and have been featured on several publications. I am also an avid nutritionist and strength training certified coach.
Schulich School of Business – York University
Corporate school of Business
Work & Experience
National Operations and Guest Experience Manager
Ensuring all 70 million + yearly guests have an exceptional experience in all areas of the business which includes theatrical and VIP Operations, Online ticketing (App & website), E Commerce, Loyalty (Scene), National Mystery Shops surveys and Marketing initiatives. Recruitment, manage team performance gaps and leverage technology to improve results and efficiencies plus continuous improvement strategies. Call Centre management (400K contacts per year on 5 channels), Product quality, H&S, Accessibility, coach and mentor/develop a large team and experience using metrics and analytics for data-driven decision making. Meet frequently with key decision makers to change programs based on robust data and policies to improve the overall Guest Experience.
Area General Manager
2X Winner of a very prestigious General Manager of the year award and many Operations accolades. Achieved and exceeded metric goals on all sectors which include, P&L Management, positive cash flow, KPI's, COG, staff turnover and overall guest satisfaction score. Overseeing Operations and Food Service Managers, Supervisors and Team Leads. Hiring, training, coaching and mentoring a large team to exceed all KPI goals.