susaninnes

Senior Manager
  • susan.innes01@gmail.com
  • 6475646572 6475646*** show

About Me

Education

Master of Business Administration

Smith School of Business, Queen's University

international marketing specialization, completed degree on exchange in Belgium

Bachelor of Arts (Honours)

Queen's University

English Literature

Work & Experience

Senior Manager, Enterprise Purpose, Customer Experience and Insights

05/09/2005 - 02/14/2020
BMO Financial Group

Managed a team of 8 researchers in Canada and the US, a $2M+ budget and custom research across 30+ lines of business that drove fact-based decision making and strategy development from the manager to executive level.

Project Manager, Market Research

08/24/1999 - 05/06/2005
BMO Financial Group

Managed $1M+ corporate brand and advertising research and communicated key insights from the manager level to the CMO. Also led custom research for the insurance and credit card lines of business.

Skills

Project Management
Customer Experience (CX)
User Experience (UX)
Market Research
Leadership
Data Analysis
Trusted Advisor
Proactive Strategist
Communications
Influencing