Account Supervisor, Search and Social

160 Bloor East (Primary)
  • chelsea.cha@groupm.com
  • novembre 17, 2020

GroupM and all of its affiliates embrace and celebrate diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together.

Position Overview:

As an Account Supervisor, you will have full responsibility of growing an incredible client relationship as well as a team. You will be in charge of delivering immediate results for our search, social and ecommerce campaigns, maintaining an excellent level of client satisfaction, while contributing to the growth and overall success of the business. You will be in constant communication with the practice leads of Catalyst, our agency partners and our clients to make this happen. You will be fostering the career growth, management skills and expertise for the next generation of data-driven search and social specialists.

You will bring significant experience in digital media, as well as team development, management and leadership. You also have a passion for the beauty industry and are familiar with key brands and influencers across mass and prestige beauty. You are a highly passionate and dynamic media professional keen on expanding your understanding, skills and experience within the search and social space.

Core Duties/Responsibilities:

Strategic Client and Agency Relationships

Develop, maintain and refine trusted relationships and service levels that bridge key client and agency stakeholders
Proactively identify and solve client risks before they escalate
Work with clients to uncover business needs and objectives, build appropriate strategies, and identify/implement services to help achieve client goals
Provide strategic input to manage and develop campaigns with various strategies, such as, prospecting, remarketing, contextual targeting to meet client goals
Establish and monitor KPIs and performance metrics of client campaignsEnsure best practice optimization approaches to meet team objectives as well as workflows with internal customers
Base all decisions on empirical data using appropriate analytical techniques and with a strong appreciation of where assumptions are being made
Work closely with external agencies and vendor partners to deliver cohesive, best in class insights and strategies

Strategic Leadership

Demonstrate thought leadership for your clients, agency partners and the overall industry
Educate clients on the importance of search, social and ecommerce and ensure its integration
Understand clients’ business and generate new ideas to enhance client performance
Provide effective analysis to support media recommendations
Build trust, credibility, and client referrals

Coaching, Training, Mentoring and Team Growth

Manage, coach and mentor a team at all levels, taking an active part in their professional development
Identify training opportunities to improve the knowledge and skills of the team
Foster teamwork and creativity within a constructive work environment

Account Administration and Governance

Ensure that SOPs on media authorization, billing, budgeting, and pacing are adhered to by your team
Identify and improve processes to facilitate more seamless operations and excellent client service

Brand Management and Communications Planning

Recommended Core Competencies:

4+ years of related Paid Search/Paid Social agency experience required
3+ years of demonstrated strong client relationship responsibility
Proven account management, analytical, and problem solving skills
Demonstrated track record of client relationship development and service
Strong knowledge or experience account management/coordination, buying, client/campaign strategy, and media planning
Proven ability to lead successful campaigns
Superior verbal and written skills with outstanding presentation ability
Strong interpersonal/communication skills
Keen attention to detail
History of successful team leadership

GroupM encourages all qualified candidates to apply and has an exceptional record of accommodating the needs of our staff. If you require accommodation at any stage of the application process, please let us know. GroupM thanks all applicants, however only those who qualify for an interview will be contacted.